Got Questions?
We got answers! The most commonly asked questions are answered right here on this page. If you don't find the answers you are looking for, no worries! We would love the opportunity to speak with you, and get you any assistance you need. Simply go to our "Contact Us" page, fill out the form, and someone from the appropriate department will contact you and assist you.
Frequently asked questions
What is Campfire Cloth?
Campfire Cloth is a rugged lifestyle brand built for people who live boldly, move often, and value gear that works as hard as they do. We design apparel and accessories that blend durability, comfort, and everyday versatility.
How do I contact customer support?
You can reach us anytime at host@campfirecloth.com.
Include your order number for faster support.
Do you offer gift cards?
Yes — digital gift cards are available and delivered instantly via email.
Do I need an account to place an order?
No, you can check out as a guest.
Creating an account lets you track orders, save preferences, and access past purchases.
What payment methods do you accept?
We accept major credit/debit cards, Shop Pay, PayPal, and other secure payment options shown at checkout.
Do you offer free shipping?
Yes — free standard shipping is available on all U.S. orders.
How long does shipping take?
Processing typically takes 2–5 business days.
Shipping times vary by location and carrier.
Do you ship internationally?
Yes. International shipping rates are calculated at checkout based on location and weight.
Will I have to pay customs or import fees?
International customers may be responsible for duties, taxes, or customs fees. These are not included in our shipping rates.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link.
What is your return policy?
We offer a 30‑day return window for physical products. Items must be unworn, unwashed, and in original condition.
How do I start a return or exchange?
Email host@campfirecloth.com with your order number and the issue.
We’ll guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Are sale items returnable?
Final Sale and clearance items cannot be returned or refunded.
Are your products true to size?
Most items fit true to size, but fit may vary by style. When in doubt, check the size chart or reach out for guidance.
How do your sizes run?
Each product includes a detailed size chart.
Men’s and women’s apparel follows U.S. sizing for consistency.
How do I care for my Campfire Cloth apparel?
Care instructions are listed on every product page and inside the garment.
Most items are machine‑wash cold, air dry, no bleach.
Do you offer custom or personalized products?
At this time, we do not offer custom one‑off designs.
However, many items feature all‑over print options created by our design team.
Are digital products refundable?
No. All digital product sales are final due to instant delivery.
I didn’t receive my digital download — what do I do?
Check your spam folder first.
If you still don’t see it, email host@campfirecloth.com and we’ll resend your files.
Can I share or resell digital products?
Certain Digital Products are not eligible for Redistribution, sharing, or reselling. Those marked in the Products description as "Resell/Usage Rights Included" do grant you full redistribution, sharing, option to rebrand, and the ability to resell them. Please look at the products description.
Is my payment information secure?
Yes. All payments are processed through encrypted, PCI‑compliant systems.
How do I reset my password?
Use the “Forgot Password” link on the login page to reset it securely.
Do you store my credit card information?
No. Payment details are handled by our secure payment processors.
My package says “Delivered” but I didn’t receive it.
Email us at host@campfirecloth.com.
We’ll help track it down and work with the carrier to resolve the issue.
My order arrived damaged — what should I do?
Send photos and your order number to host@campfirecloth.com.
We’ll replace the item or provide a solution.
Where can I read your full policies?
You can find our Return Policy, Privacy Policy, Terms of Service, Shipping Policy, and Legal Notice in the footer of our website.
Do you sell or share my personal information?
No. We only use your information to operate the store, fulfill orders, and improve your experience.
See our Privacy Policy for full details.
Do you have a loyalty program or rewards?
Not yet — but it’s coming. Stay tuned.
How can I stay updated on new drops?
Join our email list or follow us on social media for product releases, restocks, and exclusive offers.